Rightnow Technologies

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RightNow Customer Experience Management

Harnessing The Customer Revolution With The RightNow Customer Experience Management Solutions
Learn how CX from RightNow can help organizations interacting with todays consumerface a rare combination of circumstances; sky-high expectations, unlimited options and the sweeping consumer empowerment driven by social networking.
After decades of being managed and forced to adapt to companies internal business processes, consumers have had enough. They are unleashing their power on the social web and it is rapidly gaining momentum. Businesses that ignore this and dont look beyond internally focused customer management systems to externally focused customer experience management solutions will not survive. Learn how RightNow CX can help.
To thrive, you must ensure each customer interaction is a positive experience; you must listen to your customers, respond to what they say and adapt to their changing needs and preferences. The following examines the power of this new generation of consumers, where traditional CRM falls short, and how CX from RightNow is uniquely designed to use consumer empowerment and insight as a competitive advantage to drive revenue.
Dawn Of A New Era: CX
CX is a revolutionary approach to delivering great customer experiences that create loyalty, grow sales and increase efficiency. CX is not a new name for CRM. It is built from the ground up for consumer organizations and puts customers at the center of the experience. CX marks the shift from internally focused solutions to customer experience management solutions that focus externally to deliver superior customer experiences.
RightNow CX delivers cloud-based customer experience management solutions that create the best experience for your customers-through the web, social and contact center.It is these three experiences, when executed well, that drive revenue and sustainable competitive differentiation.
Win With RightNow CX
Today companies must listen to customers, engage with them proactively and do whatever it takes to ensure every interaction is a positive experience. To do this, you need RightNow CX.

Lets talk about customer experiences that make people happy. Keep your hard-won customers happy with RightNows customer experience solution.
Three benefits of delivering an exceptional customer experience. Can you risk not providing great customer experience?
Eight steps to superior customer experiences. Learn how RightNows eight steps to superior customer experiences help you accomplish this.
Develop a customer experience strategy. Can your organization break the mold and truly get into the business of happiness.

I need to reduce operating costs. Read how RightNow CX helps you reduce operating costs while improving the customer experience you deliver.
I need to transform my call center. Discover how RightNow can help you drive contact center costs down, and improve the customer experience.
I need to estimate my ROI. Understand the next steps in your journey toward the most sustainable competitive advantage in business.
I need to enable mobile CRM. Learn how you can improve your existing web experience by making it more mobile friendly.

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